Transparency

Progressio is committed to transparency, openness and accountability. We want to make sure that you have access to all the information that you might want about what we do and how we do it. And we want to make sure you know how to contact us if you want to give us feedback or make a complaint.

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Openness

We publish a range of information on this website including our financial statements and trustees report (2.5MB PDF), environmental assessment and strategic framework (204k PDF).

You can find summaries of our projects in the country pages in the 'where we work' section of this website.

We also make publicly available independent evaluations of our work. Our most recent evaluation was carried out from July-September 2010. You can read a short summary of the main findings or download the full report, Evaluation of the Progressio-DFID Programme Partnership Agreement: Final Report (273k PDF).

An independent review of our policy and campaigns work on illegal logging from 2008 to 2011 was completed in December 2011. You can read a short summary of the main findings or download the full report (508k PDF).

If you can't find the answers you are looking for on this website, please contact us.

Spending money wisely

We want to make sure we spend our funds efficiently, effectively, and ethically. Find out how we do this in our Value for Money statement (53k PDF).

Progressio seeks to operate to a high standard in all it does. It works with integrity, accountability and transparency across its procedures and processes. The organisation seeks the best outcome for those who are poor and marginalised.

Bribery and corruption run counter to the values of Progressio and to the interests of the poor. Therefore Progressio does not tolerate bribery and corruption in its own work or with any individual or organisation associated with it.

Accountability

Partnership is central to Progressio’s approach to development. We work in partnership with local organisations in the countries where we work, to bring about sustainable change. We do this through development workers who work to build the capacities of organisations and communities, and through national and international alliances and networks.

We are committed to a high standard of accountability to our various stakeholders - donors, members, supporters, partners and beneficiaries, as well as staff and development workers. In particular, we are committed to taking account of the views, needs and capacities of our partner organisations and beneficiary communities so that we can ensure the quality and effectiveness of the work we do.

Work plans for all our projects are agreed between partner organisations, development workers and Progressio. You can find summaries of our projects in the country pages in the 'where we work' section of this website. Indicators by which we measure progress, impact and outcomes are agreed and monitored through our monitoring and evaluation framework RICA (Regular Impact and Capacity Assessment) (129k PDF), and through analysis of our six-monthly development worker reports, as well as through financial and budgetary monitoring and donor reporting.

You can read more about how we ensure accountability to our various stakeholders in our accountability framework (86k PDF). And you can read the framework that we use for reporting to the Department for International Development (34k PDF) on the work that we do with funding from DFID under our Programme Partnership Agreement.

International NGO Partner Survey

In August and September 2010, we were one of 25 northern NGOs in a Keystone survey into how well we carry out our role in our partnerships with local organisations in the countries where we work.

39 Progressio partner organisations participated in the survey and Progressio is rated as average or above average in relation to financial support, capacity building support, administration, relationships, and understanding and learning.

The Keystone report says: "Progressio UK’s relationships with its respondents are rated particularly highly. Respondents understand Progressio UK’s plans and are involved in shaping Progressio’s strategy. They feel that Progressio listens and responds well to their concerns and that staff are respectful, helpful and capable."

You can download the Keystone Performance Survey Partner Feedback Report: Progressio in full (1MB PDF); key findings are on pages 8 to 9.

Feedback and complaints

If you think we have done anything wrong, or if you have a complaint or any other observation about the way we do things, then please contact us to tell us about it.

We know that there may be times when we may not meet our own high standards. When this does happen we want to hear about it, deal with the situation as quickly as possible and put measures in place to stop it happening again. We will treat all feedback and complaints as an opportunity to improve and where we have made mistakes we will apologise and try to prevent them from reoccurring.

We will follow our feedback and complaints procedure (22k PDF) which aims to deal promptly with complaints and provide a clear response. Confidentiality will be maintained at all times.

We also have a whistle-blowing policy (49k PDF) for employees and other people connected with Progressio, such as partners and members, to disclose information which they believe shows malpractice or impropriety has occurred or may occur within Progressio and/or its work.